Blogs

Category: Customer Experience (CX)

Artificial Intelligence is evolving at an incredible rate, chatbots are giving way to more advanced voicebots and customer service is beginning to experience the many benefits associated with introducing these new technologies. Artificial intelligence (AI) permeates the technological solutions for a...
Customers are more demanding than ever when it comes to not only judging but reviewing their customer experience (CX). Conversational user experience is a collective term for chatbots, messenger bots, voicebots and assistants. The aim of CX with artificial intelligence advancements is that human co...
Find out why VoiceBots on a telephone interface are the next level to scale up and improve your customer experience. Contact Centre (internal and external), Call Centre, Help Desk or just a customer contact through an IVR. Customers need to feel that all important customer care. Below are five (5) ...
The success of many companies is increasingly linked to the quality of the customer experience. This is also confirmed by studies by Gartner: where an astounding 80 percent of marketing managers assume that the customer experience area will play a decisive role in competition. VoiceBots and Chabot...

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